Recover Alert Management - Centralized vs. Decentralized Approaches
PeopleMetrics
MAY 4, 2020
Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience. Did their NPS score rise? He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.
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