Business Growth Customer Experience Customer Loyalty Text Analytics 
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.
SurveySensum
JUNE 24, 2023
Now that we understand what customer satisfaction means, let’s dig a bit deeper into why it is so important. Why Measure Customer Satisfaction? Here are some points to help you understand the importance of measuring customer satisfaction for your business. But why is that an important point for businesses to care about?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators
APRIL 23, 2024
The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. CX leaders need to present strong business cases for every step of their journey.
SurveySensum
DECEMBER 15, 2023
I have spent a lot of time working with Customer Experience folks who measure NPS, CSAT , or other surveys to understand their customers. 64% of these companies’ biggest challenge is to convince different department leaders to work on improvements or suggestions asked by customers.
SurveySensum
NOVEMBER 6, 2023
But Bakery B followed the right methodology, got valuable feedback, and took immediate action to ensure that customer complaints were resolved. As a result, they improved their customer experience , retained their lost customers, and also gained new customers. Are customers satisfied now?
SurveySensum
AUGUST 3, 2023
Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. They guide you on how to leverage the gathered insights to improve your customer experience journey. It lets you create various surveys like NPS, CES, CSAT, etc.,
Lumoa
JANUARY 11, 2022
It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.
Expert insights. Personalized for you.
178 
Let's personalize your content