SurveySensum

OCTOBER 16, 2024

80% of companies that have experienced positive growth use customer surveys to gather customer feedback, compared to 58% of non-growth companies. Identify growth opportunities: Ask survey questions to help identify new trends or customer needs, allowing you to expand into new markets or improve existing offerings.

Text Analytics 52

Text Analytics Customer Satisfaction Customer Loyalty Customer Service 52

SurveySensum

DECEMBER 15, 2023

This oversight leads to missed opportunities and resources, making it hard for the sales team to turn acquired leads into loyal customers. Challenge 2: The CX-Departmental Divide CX professionals face the uphill task of persuading diverse department leaders to act on customer feedback.

Text Analytics 52

Text Analytics NPS Customer Retention Customer Feedback 52

SurveySensum

SEPTEMBER 20, 2024

By combining NPS with HubSpot’s robust CRM system, you gain deeper actionable insights, drive more meaningful interactions, and ultimately enhance your customer experience. So let’s explore how you can maximize customer feedback through HubSpot’s NPS integration, fostering long-term loyalty. What is HubSpot NPS?

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

AUGUST 3, 2023

When it comes to choosing the right B2B SaaS feedback software for your business, it’s essential to consider several factors. G2 Review Score Customer reviews and G2 review scores helped gauge overall satisfaction and reliability. 5) Now let’s dive into each feedback software in detail.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

JULY 29, 2024

To upsell your products and services you must offer additional value to your customers and take regular customer feedback. For instance, you can help a customer end to end to complete their initial purchase effortlessly. With that let’s understand how to find these opportunities to grow your business.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

AUGUST 30, 2024

Leverage AI capabilities like machine learning and text analytics with SurveySensum, to analyze your customer data, derive insights, and tailor your offerings to exceed customer expectations. Incorporate Customer Feedback And we are back to the good old customer feedback!

Customer Experience Management 52

Customer Experience Management Customer Experience Omnichannel Text Analytics 52

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. If not, then this blog is for you.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

OCTOBER 26, 2023

It helps identify areas where customers are highly satisfied and pinpoint those that may require attention. Customer Loyalty This metric is a crucial indicator of long-term success. It measures the likelihood of customers continuing to do business with you and recommending your products or services to others.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Increased Profitability Loyal customers tend to use more banking services, leading to higher profitability.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

APRIL 15, 2024

Unlike traditional surveys sent via email or WhatsApp, popup surveys are designed to capture customer feedback in real-time. But, how exactly do these popup surveys help businesses to maximize response rates and gather valuable feedback from their target audience? Was the response time from our support team satisfactory?

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

SurveySensum

NOVEMBER 22, 2023

Is it the website’s usability, customer journey, or the brand’s overall perception? Connect with Business Objectives: Align these feedback objectives with broader business goals. Are you aiming to boost sales, strengthen customer loyalty, or expand market reach?

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

MAY 19, 2023

Customer loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. This CX metric has the ability to gauge customer loyalty and predict business growth. This is where Net Promoter Score (NPS) comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS Start-ups AI 52

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. If not, then this blog is for you.

Retail 40

Retail Customer Service E-commerce Social Media 40