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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

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To Grow Your Business, Invest in CRM Software First for a Great Customer Experience

SugarCRM

Your business can grow without marketing but will die without Customer Relationship Management (CRM) software. Exceptional customer experience is the key to cultivating customers for life and successful business growth. Customer Relationship Management (CRM) Software. CRM is a Must for Every business.

CRM 20
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5 Ways to Increase Revenue With CRM Software

SugarCRM

Five Ways You Can Drive Revenue From Your CRM. Customer relationships form the heart of every successful business. Customer Relationship Management (CRM) technology changes all that. Although traditional CRM systems were designed primarily to manage sales leads and store customer data, the technology has since evolved.

CRM 55
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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

He famously said “Management is all about managing in the short term, while developing the plans for the long term.” Call center management is a process using which businesses manage the daily operations of their call centers. In most cases, businesses should have lower AHT.