Business Management Customer Journey Map CXM Innovation 
Bill Quiseng
NOVEMBER 1, 2023
Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!
ClearAction
MARCH 23, 2015
Here are 3 keys to getting it right: CXM infrastructure, CX champions, and CX momentum. CXM Infrastructure : An organization accomplishes precisely what it is designed to do. Enable grass-roots ideas for CX improvement and innovation to be piloted by CX leaders. Customer-Centered Culture: Do This, Not That.
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