Zendesk

JANUARY 18, 2024

Collect only the necessary data Gathering only the consumer data that is essential to your business operations is a great way to help protect customer information. For example, if your business has no need for a customer’s date of birth, then you shouldn’t ask them to provide it. Zendesk CX Trends Report 2024 2.

CX 52

CX Education Government Compliance 52

Execs In The Know

JANUARY 17, 2024

Such as in a recent case where an AI assistant for a car dealership in California ended up pointing customers in the direction of their competitors. By making the brand’s information fully accessible through AI, businesses can provide relevant self-service intelligence with speed, ease, and scalability.

AI 52

AI Innovation Gaming Social Media 52

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Callminer

AUGUST 1, 2017

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Qualtrics

JUNE 6, 2019

He’s been a keynote speaker for Audi, Apple, Nike, and Microsoft, and an Executive fellow at the University of California, Berkeley, Haas School of Business. Guy Kawasaki – Kawasaki is the Chief Evangelist at Canva, on the board of directors of Cheeze, and brand ambassador for Mercedes-Benz.

Transportation 33

Transportation Entertainment Sports Social Media 33

Comm100

NOVEMBER 23, 2020

Happy Fox is a help desk platform company headquartered in Irvine , California. Great for: Small businesses in need of a business messenger. Intercom was founded in California in 2011 by four Irish designers and engineers. This is good for large business operations. 4.6 / 5 (Capterra). 4.5 / 5 (Capterra).

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

SurveySensum

JULY 14, 2020

Tiffany Bova has helped the companies around the world to transform the way they engage with customers, grow their business, and create amazing customer experiences. Former Director of Business Operations at Mer Group and EMEA Knowledge Delivery Manager at Verint, Sabrina Gross has global experience and a passion for customer-centricity.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132