25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business. Brett Remington is the Executive Director of the Wisconsin Center for Performance Excellence in Madison, Wisconsin.
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