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Lyft’s VP of Customer Experience and TRUST, With Mary Winfield – CB40

Customer Bliss

I have comprehensive experience in building global customer support, including organizational structure, culture, and business operations. While approaching transformation with distinctive innovation and creativity. Demonstrating strong domain expertise and business acumen. All of this helped bring her to Lyft.

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25 brand experience (BX) thought leaders to follow on Twitter

Qualtrics

BX and marketing leaders have the ability to turn brands into religions and embrace new and emerging technology, and we have a lot to learn from those that are doing it well. Follow Antonio for his perspectives on technology and diversity. ( @ajlucio5 ). Follow Chris for the latest on Microsoft, AI, and technology. ( @chriscapossela ).