CX Journey

SEPTEMBER 10, 2015

Great customer experience athletes have great “social proprioception.” and a great customer experience athlete. Blair McHaney is a teacher, student, and practitioner of Customer Experience Management. Great athletes have great proprioception. View this short video , which explains the concept. He spent 2.5

Customer Experience 76

Customer Experience CEM Customer Experience Management Start-ups 76

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Retail 48

Beyond Philosophy

JUNE 11, 2015

They should want this because study after study shows the financial rewards of having loyal customers. Some companies reach this goal through superior value delivery, built on quality products and services and positive, consistent customer experiences. Be pragmatic in terms of technology and analytics.

Retail 109

Retail Customer Loyalty Social Media Sales 109