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CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2

Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. Close the loop on getting back equipment, shutting down system access, etc. Moderator: Mike McCarron, Gladly. Panelists: Radha Penekelapati, YouTube.

Close the Loop 98
Close the Loop Compliance CX Innovation 98
article thumbnail

CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2

Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. Close the loop on getting back equipment, shutting down system access, etc. Moderator: Mike McCarron, Gladly. Panelists: Radha Penekelapati, YouTube.

Close the Loop 52
Close the Loop Compliance CX Innovation 52
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