CX Accelerator
JANUARY 7, 2019
When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). A couple prime examples include long division and driving a stick-shift.
Fonolo
MARCH 12, 2019
After graduating from university, I spent a sun-soaked 18 months living in Southern California. Being helpful saves customers time and money and greatly impacts customer satisfaction. You’ll see an almost identical inventory from San Diego, California, to Salem, Massachusetts.
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CSAT.AI
JUNE 7, 2022
There was a class action lawsuit in California that argued Facebook is responsible for PTSD and Trauma inducing working conditions affecting content moderators. Customer Satisfaction (CSAT) is important, but don’t miss the ROI opportunities of agent satisfaction (ASAT). This emotional output comes with a cost.
Zendesk
OCTOBER 9, 2023
Piantadosi, head of the computation and language department at the University of California, Berkeley, got ChatGPT to write code that stated only white or Asian men could make good scientists. law” requires companies to inform consumers in California when they’re talking to a chatbot instead of a human. For example: Steven T.
Fonolo
JULY 28, 2022
FACT: The University of California San Francisco’s Office of Diversity and Outreach defines unconscious bias as social stereotypes about certain groups of people that a person forms outside of their conscious awareness. No matter how you look at it, employing inclusive hiring practices for your business is the right thing to do.
Execs In The Know
MARCH 13, 2023
Want to know what the #1 used car in California is? ” Reducing Customer Effort How do you greatly improve customer satisfaction with no efficiency loss? Turo is available in over 5,500 cities across the United States, Canada, Australia, and the United Kingdom. Currently, there are 2.6 How Does Turo Work?
Customer Service Life
MAY 20, 2019
Are you curious about best practices for quality assurance or surveys like customer satisfaction or NPS? I used to work in Southern California and was asked more than once by customers, “What happens to our account when the ‘Big One’ finally happens and California falls into the ocean.” and reach a human being.
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