Case Management CEM NPS Touchpoint 
PeopleMetrics
DECEMBER 5, 2017
Your customer experience management (CEM) system is up and running. You’re measuring NPS and CSAT , and real-time alerts are coming in. These individuals are often called “case managers.” Case managers receive notifications to let them know a “case” or survey response has been submitted.
SurveySensum
APRIL 21, 2023
SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve.
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