Case Management, CEM, NPS and Voice of the Customer

Recover Alert Management - Centralized vs. Decentralized Approaches

PeopleMetrics

MAY 4, 2020

Recover alerts immediately identify the customers who have had a recent poor experience. Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience. Were customers retained? Did their NPS score rise?

Close the Loop

Close the Loop VOC CEM NPS

Are You There, Company? It's Me, Your Customer.

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. You are actively listening to your customers and have an impressive 20% survey response rate. You’re measuring NPS and CSAT , and real-time alerts are coming in. All signs point to a successful Voice of Customer (VoC) program.

Close the Loop

Close the Loop Net Promoter Score Hospitality Hospitality

Tech Customer Success

Recover Alert Management - Centralized vs. Decentralized Approaches

Are You There, Company? It's Me, Your Customer.

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