Are You There, Company? It's Me, Your Customer.
PeopleMetrics
DECEMBER 5, 2017
Your customer experience management (CEM) system is up and running. You’re measuring NPS and CSAT , and real-time alerts are coming in. All signs point to a successful Voice of Customer (VoC) program. Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think.
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