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Remove Case Management Remove CRM Remove Customer Journey Map Remove Customer Service
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Digital Transformation is More Critical Than Ever to Stay Competitive

SugarCRM

DECEMBER 8, 2019

Process automation plays a key role in significantly lowering the cost of doing business and provides customer service coverage levels for existing and prospective customers not possible without digital technology. Customer Journey Mapping. We integrate with sales; I-business intelligence.

Customer Journey Map 20
Customer Journey Map CRM Technology Technology 20
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Understanding and Improving Customer Experience

SugarCRM

JULY 6, 2021

At Sugar, we define customer experience as: A lifetime commitment to our customers to provide value and support that gives them an effortless experience. Today, 43% of the customers are willing to pay more for a product or service if they also receive better customer service.

Customer Experience 29
Customer Experience Artificial Intelligence Data Entry CRM 29
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