SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not.

CRM 43

CRM Social Media Sales Government 43

DMG Consulting

OCTOBER 6, 2023

Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. Contact center and customer service technology vendors are applying generative AI to enhance their solutions, speed up implementation, and improve the accuracy of their findings. and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

SugarCRM

OCTOBER 11, 2021

Sugar Serve provides channels for your customers to engage with you and the tools you need to serve them effectively. While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

SugarCRM

JULY 6, 2021

At Sugar, we define customer experience as: A lifetime commitment to our customers to provide value and support that gives them an effortless experience. Today, 43% of the customers are willing to pay more for a product or service if they also receive better customer service.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

SugarCRM

OCTOBER 3, 2019

In case you haven’t already heard, Sugar just received some major upgrades and the company has fully reinvented itself to bring forth key innovations in the CRM industry. Why the Emphasis on Customer Service? What is entirely new and warrants a more detailed breakdown however, is Sugar Serve. Reduced Costs.

CRM 20

CRM Case Management Customer Service Innovation 20