Case Management CX Innovation New York 
Fonolo
JANUARY 14, 2020
He is a New York Times and Wall Street Journal bestselling author. Annette Franz @ CX Journey. Annette is founder and CEO — Chief Experience Officer — of CX Journey Inc. Top Pick: Two questions every customer service manager should be asking every day. Shep Hyken. You can follow him on Twitter here.
Fonolo
FEBRUARY 13, 2019
The availability of this information helps the whole industry become more innovative. It features a sparkling new sci-fi theme that helps to keep the pages turning. See last week’s post criticizing the New York Times for being the latest to practice lazy journalism by joining in on the ‘robots will take our jobs’ hysteria.
Expert insights. Personalized for you.
136 
Let's personalize your content