Case Management Machine Learning Sentiment Analysis VOC 
SurveySensum
NOVEMBER 11, 2021
It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. When you have too many customer personas and a huge audience pool, you need to manage it.
Qualtrics
OCTOBER 9, 2020
CX leaders all recognize the importance of a robust structured VoC data collection program. recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., what are people using this conversational analysis for? social media comments , user reviews, etc.).
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