Case Management Net Promoter Score VOC Voice of the Customer 
Confirmit
OCTOBER 30, 2018
Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Confirmit provides a tailored, multichannel VoC solution with role-based reporting and alerting capabilities.
PeopleMetrics
DECEMBER 5, 2017
You are actively listening to your customers and have an impressive 20% survey response rate. All signs point to a successful Voice of Customer (VoC) program. Do your customers know that you’re actually listening to them? These individuals are often called “case managers.” That’s great!
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