Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Do you love CEM as much as we do? Both groups of technologies can be utilized to make analytics more actionable. Image by Retently.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Do you love CEM as much as we do? Both groups of technologies can be utilized to make analytics more actionable. Image by Retently.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64