Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64