article thumbnail

5 Simple Ways to Conquer “Closed Loop” Feedback

Qualtrics

But there’s an important follow-on step: close the loop with customers. What does it mean to “close the loop” with customers? Closing the loop with customers is about getting back to the customer after they’ve given you some feedback. Why is it important to close the loop?

article thumbnail

6 Best Practices for Managing Volunteer Experience Programs for the Nonprofit Sector

PeopleMetrics

When Volunteers Are Treated Like Customers, Everyone Wins. Customer Experience programs have become “table stakes” for enterprises looking to reduce customer churn and increase revenues through customer referrals and promoting their brand through word of mouth and social media posts. Talk to David.

CEM 74