Colorado Contact Center Customer Loyalty Customer Service 
Kerry Bodine
JANUARY 13, 2016
I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Next Generation Customer Experience. San Francisco.
Fonolo
AUGUST 6, 2013
Lowering call abandonment in contact centers is what we do. How to Reduce Abandonment Rates in Your Contact Center. The more successful your call center is – that is, the more calls you get – the more likely you are to face increased hold times and, in turn, an increased abandoned rate.
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