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John Oechsle: How Do You Spell CRM Evolution? With 4 C’s

Bill Quiseng

This is especially true with customer relationship management (CRM), an area that businesses were smart to pay attention to 30 years ago in 1987—and can no longer afford to ignore in today’s competitive environment. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.

CRM 98
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Customer data privacy: A CX guide for 2024

Zendesk

Software vulnerabilities Whether it’s the software you use to message your coworkers or the customer relationship management (CRM) tool you use to keep track of leads, hackers may look to take advantage of software vulnerabilities to gain unauthorized access to consumer data.

CX 52
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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. You'll have the opportunity to hear from the brightest and most influential people in the CRM industry. Join us in Washington, D.C. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI.