Compliance Construction Customer Experience Mystery Shopping 
InteractionMetrics
APRIL 16, 2024
Companies seem inordinately invested in their customer experience (CX) strategy. They send surveys, analyze touchpoints, and build out customer personas. But an alarming paradox has emerged: Customers are more dissatisfied than ever. If you misunderstand the customer experience, any strategy to improve it will fall short.
Callminer
JANUARY 18, 2021
“For whatever reason, when people have the opportunity to respond to something positively, they begin to see the experience as being a positive one. Take advantage of this phenomenon by constructing your scripts to promote positive responses.” ” – Effective Call Center Scripts , Salesforce; Twitter: @SalesforceGov.
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