MattsenKumar

JULY 31, 2023

In the ever-changing financial technology (FinTech) world, companies must consistently improve their services and ensure customer satisfaction to succeed. FinTech companies can facilitate customer satisfaction, mitigate compliance risks, and achieve success by constantly monitoring and enhancing the quality of their phone calls.

Compliance 52

Compliance Legal Construction Customer Satisfaction 52

Zendesk

JUNE 21, 2023

this article, we’ll explain how customer loyalty can turn buyers into brand advocates and how to create successful advocacy initiatives and partnerships. How to build brand advocacy in 8 steps Building brand advocacy is key to winning over potential customers in a competitive market. What is brand advocacy?

Social Media 52

Social Media Net Promoter Score Education Construction 52

Zendesk

AUGUST 22, 2023

Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations. High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Zendesk

JUNE 15, 2023

Do: Address industry-specific criteria, like HIPAA compliance. Takeaway: Show you’re qualified for hospital customer service by adhering to industry best practices. Empathy: The ability to step into another person’s shoes is critical to building customer rapport , anticipating customer needs, and delivering a superior experience.

Customer Service 52

Customer Service Hospitality Hospitality Education 52