Compliance Construction Customer Service Mystery Shopping 
Callminer
JANUARY 18, 2021
“A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Take advantage of this phenomenon by constructing your scripts to promote positive responses.”
InteractionMetrics
APRIL 16, 2024
Whatever you promote about your company sets up what customers expect. For instance, if your website bellows that customer care is one of your core priorities, then naturally, customers will expect above-average customer service. Also, determine if this varies by customer type. What advice could you give us?
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