ECXO

JULY 26, 2023

Fortunately, there are a few organizations that stand out in their utilization of this information and in incorporating customer feedback into their products and services. Ensure that the solution integrates seamlessly with your existing technology stack, including CRM, marketing automation, and data analytics tools.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Zendesk

JANUARY 26, 2023

Additional apps added in January: API Data Sync by Knots (Support) lets you retrieve data from or send data to backend systems via REST API, allowing you to sync data between Zendesk and other tools–like your ERP, CRM, webshop, and on-premise software. airfocus (Support) is a platform built for the new way of doing product management.

Compliance 52

Compliance Education Construction AI 52

Hodusoft

NOVEMBER 9, 2022

CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc. Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Comm100

APRIL 23, 2019

Customer Security: Safeguarding customer data will always be non-negotiable. Disruptive chat platforms feature multiple layers of data protection and compliance with data standards like ISO 27001, GDPR, PCI, HIPAA and more. Leverage data: Live chat offers access to a plethora of new customer intelligence data points.

Compliance 48

Compliance AI Omnichannel Customer Satisfaction 48

Comm100

APRIL 23, 2019

Customer Security: Safeguarding customer data will always be non-negotiable. Disruptive chat platforms feature multiple layers of data protection and compliance with data standards like ISO 27001, GDPR, PCI, HIPAA and more. Leverage data: Live chat offers access to a plethora of new customer intelligence data points.

Compliance 40

Compliance AI Omnichannel Customer Satisfaction 40

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. Peter Abah. discover_crm. Craig Borowski.

Contact Center 210

Contact Center CRM Technology Technology 210

CommBox

FEBRUARY 2, 2022

How can you make them better if you don’t know what your customers think about your products and services? Use WhatsApp chatbots to receive fast customer feedback and achieve more significant results with no extra costs. Include a feedback button in your conversation with a bot. . Get updates directly to your CRM.

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98