How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program
PeopleMetrics
MAY 16, 2018
A proper ISO 9001 survey asks the right questions that will: Determine how well you meet your customers’ expectations. Enable you to engage with unsatisfied customers to recover from an experience that didn’t meet their expectations. Identify the main quality of service improvement areas. Print this article.
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