Hodusoft

MAY 17, 2024

Benefits of CTI Types of CTI Technology Features of CTI How to Handpick the Right CTI? CTI is a technology using which contact centers and call centers can integrate their telephony and business communication systems with their computer applications. After that, the data triggers actions within the computer applications.

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

Hodusoft

DECEMBER 28, 2022

Businesses need a strong communication strategy to deliver seamless customer experiences. Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. Therefore, FCR becomes a crucial metric for customer relationship management.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SugarCRM

DECEMBER 2, 2020

According to CRM.org , “[a] CRM gathers customer interactions across all channels in one place. Managing centralized data helps businesses improve customer experience, satisfaction, retention, and service.” The data within this system is shared information for sales, customer service, and decision-makers.

CRM 29

CRM Data Entry Customer Relationship Management Compliance 29

SugarCRM

JULY 25, 2023

An “All-in-One” CRM refers to a comprehensive Customer Relationship Management (CRM) system that combines multiple functionalities and features into a single software solution. It aims to provide a centralized platform for managing various aspects of customer relationships and business operations.

CRM 26

CRM Compliance Innovation Sales 26