How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program
PeopleMetrics
MAY 16, 2018
To comply with ISO 9001, thus do business in your industry, you are required to run an annual customer satisfaction survey. The primary tenet of this process is to close the feedback loop completely by setting up automated alerts based on how respondents answer your ISO customer satisfaction survey. Utilize CEM software.
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