The Contact Center Stack – Here’s what you need to build a modern contact center
Taylor Reach Group
SEPTEMBER 29, 2020
Having reviewed a few watch-outs about CRMs, let’s look at the functionality and features you should include in your Customer Relationship Management platform. First, omnichannel interaction capturing with voice, email, chat, and social should be the primary channels through which you capture and analyze data in your CRM.
Let's personalize your content