Construction Customer Experience Mystery Shopping Net Promoter Score 
InteractionMetrics
APRIL 16, 2024
Companies seem inordinately invested in their customer experience (CX) strategy. They send surveys, analyze touchpoints, and build out customer personas. But an alarming paradox has emerged: Customers are more dissatisfied than ever. If you misunderstand the customer experience, any strategy to improve it will fall short.
InteractionMetrics
DECEMBER 8, 2023
Customer feedback is the insights, complaints, and input your customers share about your products, services, and the overall experiences you provide. Net Promoter Score) Survey answers to open-ended questions (e.g., “How The first side is summed up by your customers’ perceptions versus their expectations.
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