Zendesk

MARCH 31, 2021

Types of customer feedback. Customer service feedback. Sales or customer success feedback. Social media posts. Customer feedback can be qualitative , such as a written online review or information a customer shares with an agent or a sales representative about their experience. Send customer surveys.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

InteractionMetrics

JULY 22, 2016

An Analyst Perspective on Customer Surveys: Customer surveys make up a multi-billion dollar industry, and many of us get at least one per day. But just because surveys are everywhere doesn’t mean they’re always good. Look at your customer survey from many angles: The customer’s perspective—is it easy to take?

Customer Survey 45

Customer Survey Touchpoint Construction Customer Loyalty 45

Lumoa

FEBRUARY 9, 2023

This helps to ensure customer satisfaction and builds long-term customer loyalty. Customer Experience Customer Experience refers to how customers perceive their interactions with your company. Social Media You might be wondering why social media is on the list. It’s simple.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Intercom, Inc.

AUGUST 28, 2019

Customer feedback is input relayed from your customers about their experience and satisfaction levels regarding your product or service. Customer feedback can come in from a variety of channels (email, social media) or messenger tools such as Intercom. Why is customer feedback so important? Social media.

Customer Feedback 218

Customer Feedback Social Media Start-ups Construction 218

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

FEBRUARY 28, 2024

Dynamic Dashboards and Insightful Reports Effortlessly explore a thorough 360-degree dashboard, allowing you to delve into various channels such as emails, pulse surveys, and custom surveys seamlessly. Best Features: It supports live polls, surveys, quizzes, and word clouds, featuring multiple question types.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Fonolo

MAY 16, 2023

By analyzing ASA data, call center managers can identify whether customers are waiting on hold for extended periods of time before an agent can pick-up. If wait-times are too long, managers will typically implement strategies to reduce hold times, like offering call-back options or other self-service tools like a well-constructed FAQ section.

Contact Center 91

Contact Center Customer Satisfaction Sentiment Analysis Artificial Intelligence 91