Construction Innovation Mystery Shopping Net Promoter Score 
InteractionMetrics
DECEMBER 8, 2023
Let’s face it: if you don’t get accurate, actionable customer feedback, you risk losing customers – and opportunities to innovate and improve. Net Promoter Score) Survey answers to open-ended questions (e.g., “How What’s Customer Feedback? Why Is It Important? Most likely, they will.
InteractionMetrics
APRIL 16, 2024
An example of absolutist thinking is the assumption that one method, like a survey, or one metric, like Net Promoter Score, is sufficient. Advice is worth dwelling on because customers and employees are often happy to give constructive advice when asked. Innovation: Don’t get complacent.
Expert insights. Personalized for you.
52 
Let's personalize your content