Contact Center, Customer Experience, Direct Marketing and Social Media

How General Motors is Embedding Customer Experience, with Dave Mingle – CB013

Customer Bliss

JULY 12, 2016

In this episode, I’m talking with Dave Mingle, the General Director of Global Customer Experience Execution and Planning for General Motors. First, they needed to evaluate and establish the need for embedding customer experience. This includes customer and dealer standards, as well as contact centers.

Customer Experience

Customer Experience Retail Customer Journey Map Social Media

Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

NOVEMBER 14, 2017

Social Media Groups and Boards to Follow. A common misconception is that social media is only good for sharing cat pictures and political complaints, and while it IS good for both of these things, it is also a great place to have more targeted conversations with some exceptional thought leaders in your field.

Customer Service

Customer Service Social Media Contact Center Start-ups

Tech Customer Success

How General Motors is Embedding Customer Experience, with Dave Mingle – CB013

Customer Service Professional Development – Resources To Help You Learn & Grow

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