Aquire

NOVEMBER 22, 2021

In the modern economy, amazing customer service means meeting people where they are. For most people, that place is social media. Specifically, Twitter offers brands access to instant, direct conversations with customers. But many companies just aren’t sure how to use Twitter for customer service.

Social Media 98

Social Media Customer Service Social Listening Start-ups 98

Comm100

FEBRUARY 5, 2018

What Customer Engagement Software Tools Are There? CRM Software. Social Media Software. Self Service Software. Exploring A Broad Term: What Is Customer Engagement Software? Most importantly, they aim to personalize customer interactions throughout the entire customer lifecycle. PR Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

CommBox

MARCH 2, 2022

As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help improve relationships with existing customers who, in turn, will swear their loyalty to your brand. But customer service isn’t just about answering questions from emails and phone calls.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. What is digital customer service?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Zendesk

OCTOBER 18, 2022

Follow up with your customers. Exceed customer expectations. Utilize social media. Develop a customer community. Learn what your customers value. Additional tips: Pay attention to what your customers are saying online through social listening platforms. Build a customer-centric culture.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CSAT.AI

MARCH 27, 2023

Asking customers directly about their experience and expectations can help managers and teams gain insight into what they need from a product or service. Social listening and behavioral analysis are helpful too. Requiring customers to open an account after they’ve filled their cart? Take abandoned shopping carts.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63