Customer-Centric Organization CX New York VOC 
Shep Hyken
DECEMBER 27, 2022
Plus, Amy shares what The Eddy Effect is and what it means to customer experience. Quotes: “Customer-centric organizations believe that listening to and understanding what their customers want is vital to their ability to thrive as a business.” Why is voice of customer so important?
PeopleMetrics
OCTOBER 25, 2017
Customers hold more decision power than ever in an era where information about any company’s products and services is just a mobile search away. Where does the Voice of the Customer (VoC) land in the priorities for your company’s overall strategy? If you’re not investing in CX, it’s very likely that your competitors are.
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