Shep Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Voice of Customer.

Net Promoter Score 126

Net Promoter Score Customer Experience Scorecard Transportation 126

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. Redefining the airline customer experience.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Fonolo

JUNE 26, 2019

While many factors are at play here, the growth of the mobile app market has been partly driven by the fact that more and more businesses are integrating mobile apps into their customer service strategies. Anyone who has had to deal with a delayed or canceled flight knows that it can be a frustrating experience at the best of times.

Customer Service 104

Customer Service Transportation Technology Technology 104

Shep Hyken

JANUARY 24, 2023

He talks about how companies can adapt to changing customer expectations by leveraging data and analytics. Top Takeaways: The optimal response time to a customer asking for support has more to do with the problem they are trying to solve than the channel they are using to reach out with. The result could mean lost customers.

Transportation 57

Transportation Social Media Customer Expectations Customer Service 57

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

UJET

FEBRUARY 11, 2020

Whether it’s through voice, text, or sharing photos and videos, the experience is identical. Optimizing Channels for Customer Support dives into the importance of building identical support experiences, no matter the channel by looking into three separate industry verticals: e-commerce, on-demand transportation, and on-demand food delivery.

E-commerce 72

E-commerce Transportation Touchpoint Customer Expectations 72

Fonolo

AUGUST 27, 2020

You might say it’s to close sales or solve customer issues, depending on the function of your team. Both are true, but every contact center agent in the world must adhere to creating an exceptional customer experience. Empathy is a huge part of a winning customer experience. Customer service can be repetitive.

Contact Center 135

Contact Center Transportation Construction Customer Loyalty 135