Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? Over the course of my career, support has traditionally been very transactional – customers would get in touch with issues or questions, and support reps would resolve and close them out. The time for AI in customer service is now.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Zendesk

NOVEMBER 28, 2023

More in this guide: Types of AI as a service Benefits and challenges of AIaaS Popular AI as a service vendors AIaaS trends for 2024 and beyond Types of AI as a service Businesses can leverage different types of AI services depending on operational needs. Here are some popular types of AIaaS and use cases.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Is your CX strategy up to the task of meeting customers’ expectations going into 2024?

Customer Experience 83

Customer Experience ML Social Media CX 83

SugarCRM

JULY 7, 2022

It has reshaped how business leaders think, how staff wants to work, and customer expectations. Technology for collecting, managing, and advancing customer interactions is vital for all businesses. The pandemic has forced many businesses to recalibrate how and where we work.

Technology 55

Technology Technology Data Entry ML 55

Zendesk

OCTOBER 4, 2023

Olivia is a customer service agent at a bustling, understaffed customer service department. To free up her time, bots quickly answer customer questions or acknowledge receipt of the query and when customers can expect a reply. What is intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Ameyo Callversations

AUGUST 24, 2022

Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). The AI-based chatbot industry is expected to become the driving force for business communications. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Human-like Chatbots.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

APRIL 21, 2022

Engaging with a customer service/support agent working remotely is not unexpected. But the new normal customer expectations have adjusted to account for the fact that there may be, for example, a background noise on a call and that a supervisor may need to engage with an agent via Zoom.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29