Shep Hyken

MAY 2, 2022

The True Costs of Bad Customer Experience Management by Brittany Hodak. Brittany Hodak) We’re in a new era of competitiveness. No matter your industry, your customers can find another option out there. If you aren’t willing to take customer experience management seriously, odds are someone else will.

CXM 65

CXM Customer Service Social Media NPS 65

Sprinklr

OCTOBER 12, 2021

Instead, through their existing Sprinklr care ecosystem , the brand was able to launch an entirely new commerce strategy that directed consumers to initiate private messages for beauty consultations and product discovery. David McCarthy is a Senior Advertising Consultant at Sprinklr based in New York. Telecommunications.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

Instead, through their existing Sprinklr care ecosystem , the brand was able to launch an entirely new commerce strategy that directed consumers to initiate private messages for beauty consultations and product discovery. David McCarthy is a Senior Advertising Consultant at Sprinklr based in New York. Telecommunications.

CXM 65

CXM Social Media Social Listening Retail 65

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132