Zendesk

MARCH 6, 2023

But to make a good impression, passenger transportation companies need to take an honest look at their customer experience and prioritize needed changes to modernize their experience for the next generation of sightseers, vacationers, business travelers, and digital nomads.

Transportation 52

Transportation CX Omnichannel Social Media 52

Zendesk

SEPTEMBER 27, 2022

Secretary of Transportation, said of this summer’s travel woes. Things have gotten so bad that on September 1, the Department of Transportation launched an online dashboard to help air travelers keep track of cancellations and delays. Among the airlines’ biggest customer frustrations? Monitor social media.

CX 52

CX Social Media Transportation Omnichannel 52

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Shep Hyken

JANUARY 24, 2023

Top Takeaways: The optimal response time to a customer asking for support has more to do with the problem they are trying to solve than the channel they are using to reach out with. These industries require larger, highly scalable teams to meet the customer’s needs. The result could mean lost customers.

Transportation 57

Transportation Social Media Customer Expectations Customer Service 57

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. Redefining the airline customer experience.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Steven Van Belleghem

MAY 29, 2022

Research by the University of Sydney, University of Florida, and Rutgers University uncovered that serendipity and seemingly random discoveries can play a huge role in customer satisfaction. Their customers find great value in the adventures that they share over social media: about how they have been playing a role in weather forecast.

CX 120

CX Non-Profits Social Media Pharmaceutical 120

Hodusoft

JULY 26, 2023

This feature consolidates customer interactions and all relevant data into a single platform, thereby enabling a unified communication experience as well as resulting in improved efficiency and customer satisfaction. It can enable you to offer efficient and instantaneous customer service and increase customer experience.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52