Zendesk

MAY 12, 2022

In fact, Wine.com features live chat sommeliers—wine experts with years of experience—alongside its customer support agents to help visitors make wine selections. In addition to the credentialed wine experts working in the trade for more than a decade, Wine.com also has customer service agents who can answer more general questions.

Net Promoter Score 52

Net Promoter Score CX Transportation Retail 52

SugarCRM

JUNE 1, 2023

Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. Elmeq Motion , on the other hand, has seen the immense potential of articulated processes and the delivery of extraordinary experiences to its customers. Download our Case Study and get more insights!

Agriculture 26

Agriculture Pharmaceutical Customer Experience Transportation 26

Steven Van Belleghem

MAY 29, 2022

Or closer to commodity businesses: subscription box services like Birchbox and Stitchfix were able to rekindle the pleasure that comes with receiving a random selection of products. Their customers find great value in the adventures that they share over social media: about how they have been playing a role in weather forecast.

CX 120

CX Non-Profits Social Media Pharmaceutical 120

Conversocial

AUGUST 17, 2021

Whether it was people going on holiday, travelling for business or just commuting to the office, the number of journeys being made across the global transport industry has dramatically dropped since March 2020. At Conversocial, the majority of our partners in the transport sector fall within two categories - airlines and train operators.

Transportation 52

Transportation CX Customer Service Customer Experience 52

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Beyond Philosophy

MAY 23, 2019

I have been working as a global Customer Experience consultant for nearly twenty years. Never have I ever heard a customer say, “I just wish I could be hassled a little more.”. We don’t like it when things aren’t easy in a Customer Experience. Why Organizations Struggle to Reduce Friction in Their CX.

CX 79

CX Transportation Retail Manufacturing 79

Comm100

MAY 23, 2022

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students have learned to expect service when, where, and how they want it. Today’s higher education customer service needs to be student-centric, and that requires a digital-first solution.

Education 52

Education Transportation CX Start-ups 52

Chip Bell

APRIL 14, 2020

Mattresses do not fold up to be neatly transported in the back seat of a car. With prior agreement from the furniture store, I mailed in a check for sixty dollars so my friend could pick up and transport the new mattress. Customers remember what you give them long after they have forgotten what you take from them.

Transportation 53

Transportation Customer Loyalty Retail Customer Experience 53

SugarCRM

NOVEMBER 9, 2022

Engenco, partnering with CRM Online Australia Pty Ltd , receives special recognition for their use of Sugar Mobile to support field-based team members providing a diverse range of innovative products and solutions for transportation. ” – Darren Flood, Managing Director, Evolution Marketing.

CRM 49

CRM Transportation Innovation E-commerce 49

TeamSupport

SEPTEMBER 21, 2018

It’s no secret that the customer experience (CX) has risen to the top priorities of most companies today. Businesses are putting a lot of effort into ensuring that their customers not only enjoy their experience with a company or service, but that they want to share that experience with others.

Sentiment Analysis 74

Sentiment Analysis AI Artificial Intelligence Transportation 74

Customer Bliss

MARCH 30, 2018

As many of us CX practitioners know and may have experienced firsthand, the airline industry faces numerous challenges in creating a customer experience that puts the customer first. Not only do individual airlines have their share of CX problems, but so do airports.

Customer Service 25

Customer Service Transportation Government CX 25

Qualtrics

JANUARY 2, 2019

All in all, 2018 was a pretty good year for federal agencies working to advance the customer agenda. It was packed with new learning events, new thought leadership, and the launch of government CX centers of excellence, for example. Other important influences either found footing, gained momentum, or added depth to the CX conversation.

Government 20

Government Customer Experience Transportation CX 20

Zendesk

NOVEMBER 3, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better. As we continue to learn more and understand the benefits of advanced AI for customer service, new generative AI applications are surfacing.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Zendesk

FEBRUARY 9, 2023

While employees will always flow in and out of your business, prioritizing staff retention leads to improved service and morale. Whether you’re concerned with customer service or sales, retaining your top performers will pave the way for your business’s success. A poor customer experience. Sounds scary, right?

Real Estate 52

Real Estate Transportation Entertainment B2C 52

Qualtrics

MAY 12, 2021

Until roads, transport links, and communications networks improve, many of the region’s consumers will be too expensive to reach. Not only will they try new products and services if they’re happy with their past experience (64%), they’ll also recommend companies with “very good” customer service to others (94%).

E-commerce 26

E-commerce Entertainment Transportation Customer Service 26

Steven Van Belleghem

MAY 19, 2020

That will be a big part of the future of work and building a fantastic customer experience too. Nobody is arriving late because they were stuck in traffic or the public transport was delayed. Future of customer contact. In that regard, our customer service team resides at the core of Viata.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52