Zendesk

MARCH 6, 2023

But to make a good impression, passenger transportation companies need to take an honest look at their customer experience and prioritize needed changes to modernize their experience for the next generation of sightseers, vacationers, business travelers, and digital nomads.

Transportation 52

Transportation CX Omnichannel Social Media 52

Zendesk

SEPTEMBER 27, 2022

Secretary of Transportation, said of this summer’s travel woes. Things have gotten so bad that on September 1, the Department of Transportation launched an online dashboard to help air travelers keep track of cancellations and delays. Among the airlines’ biggest customer frustrations? Create better CX with omnichannel service.

CX 52

CX Social Media Transportation Omnichannel 52

Steven Van Belleghem

MAY 29, 2022

In a world of increasingly orchestrated customer experiences, brands that understand how to stimulate serendipity can differentiate themselves from others, even if their products seem very “unexciting” at first. Or even that they transported 27.5 The result is that they have millions of followers over the social media.

CX 120

CX Non-Profits Social Media Pharmaceutical 120

Beyond Philosophy

AUGUST 20, 2020

I am fascinated by the significance of emotion as drivers of customer experience and behavior. Professor Melumad’s research signals the importance of considering the emotional aspect of an experience. Many applications can be helpful for Professor Melumad’s findings to manage customer behavior.

Transportation 348

Transportation Technology Technology Social Media 348

Zendesk

JUNE 14, 2021

Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience.

Customer Experience 52

Customer Experience Omnichannel CX Transportation 52

Steven Van Belleghem

NOVEMBER 30, 2020

Standard Oil – the American oil-producing, transporting, refining and marketing – was for instance ruled to be an illegal monopoly in 1911 by the U.S. So how are our governments – traditionally very slow and laggard institutions – going to protect consumer rights and steer the customer experience in ethical directions?

Customer Experience 98

Customer Experience Government Social Media AI 98

Beyond Philosophy

AUGUST 21, 2020

I am fascinated by the significance of emotion as drivers of customer experience and behavior. Professor Melumad’s research signals the importance of considering the emotional aspect of an experience. Many applications can be helpful for Professor Melumad’s findings to manage customer behavior.

Transportation 179

Transportation Social Media Technology Technology 179