Customer Experience Hospitality Technology Transportation 
Neosperience
FEBRUARY 27, 2023
We have rediscovered the value of proximity tourism and we’re more aware of the environmental impact of our trips; above all, though, tourism has gotten more and more digital, particularly if we take into consideration the customer experience that goes into the planning and conduct of the trip.
Steven Van Belleghem
NOVEMBER 16, 2020
Telecom service provider Vivo, Brazil’s largest mobile operator with 80 million users’ partnered with Ace Seguradora to give its customers protection while travelling via the “Vivo Seguro Viage” service. It’s a great way of offering zero effort protection to its customers who want to feel safe during their travels.
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Qualtrics
FEBRUARY 11, 2019
Looking into 2019, we expect technology to continue to transform healthcare, but practitioners will be demanding the use of real-time data to make informed decisions and take action. Below are seven patient experience trends we expect to see in 2019. Technology will transform the healthcare experience.
Qualtrics
APRIL 25, 2019
The patient experience is the sum of all interactions patients have with the NHS – including its staff, facilities and service. In recent years, people have begun to want more patient-centered care, at the exact same time hospitals have faced even tougher budgetary constraints. Technology will transform the healthcare experience.
Comm100
AUGUST 23, 2018
Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. The app even tells customers the songs playing in-store and lets them save the music to a playlist on Spotify.
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