Award Winning CX Leadership in Banking, with Mark Slatin – CB58
Customer Bliss
JULY 4, 2017
Mark Slatin is the Director of Client Experience for Sandy Spring Bank. They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. He was a great student of customer experience and formed/understood what the work needed to be.
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