Steven Van Belleghem

APRIL 27, 2021

1. Think about partner Experience. There has been a lot of talk about employee experience being the backbone of customer experience lately. And I truly believe that happy employees beget happy customers. Grab wants the overall customer experience to be perfect. Think in ecosystems.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Zendesk

NOVEMBER 3, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better. Generative AI uses machine learning (ML) algorithms to analyze large data sets. Table of contents: What is generative AI?

AI 52

AI Machine Learning Artificial Intelligence ML 52

C3Centricity

SEPTEMBER 24, 2017

How many manufacturers will survive as the market for personalised road transport collapses? As people move from ownership to rental, and from self-drive to driven, the industry will need to move into alternative modes of transport to make up the shortfall in their businesses. What do you think?

Technology 48

Technology Technology Manufacturing Transportation 48