Customer Loyalty Customer Retention CX New York 
Shep Hyken
SEPTEMBER 13, 2021
What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things. There’s a big difference. You’re not just selling to a company.
Shep Hyken
OCTOBER 4, 2021
Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones.
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Shep Hyken
JULY 26, 2021
times more likely to say they do not provide excellent customer service and twice as likely to say they do not deliver quality outcomes.”. How to Build Customer Loyalty with a Thank You Page by Thomas Griffin. What is Customer Retention? (+ 8 Customer Retention Strategies) by Madeleine Wilson.
Shep Hyken
SEPTEMBER 26, 2022
Are You Using the Right Customer Experience Analytics? CMSWire) Gone are the days when a simple survey could tell you everything you need to know about your customer experience. Take a look at the future of CX analytics. Traditionally, decision-makers and marketers have relied on surveys to measure customer success.
Shep Hyken
MARCH 21, 2022
These 15 stats show how customer service has changed because of the pandemic and answer the big question: what comes next? My Comment: My friend and fellow customer experience expert, Blake Morgan, has assembled an interesting set of stats and facts about post-pandemic customer service and CX. Follow on Twitter: @Hyken.
Shep Hyken
DECEMBER 26, 2022
2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.
Shep Hyken
NOVEMBER 29, 2021
(HelpSquad) The important task for businesses is to retain their customers as much as possible. And we asked some experts to share their best tips on how to gain customer loyalty. Here are five strategies that can help avoid losing loyal customers. And of course, the main focus of that strategy should be on CX.
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