Customer Loyalty Customer Survey NPS Text Analytics 
Lumoa
JANUARY 11, 2022
What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.
SurveySensum
NOVEMBER 23, 2023
What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey.
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Lumoa
FEBRUARY 9, 2023
The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? Why are your customers turning away from you?
Lumoa
FEBRUARY 7, 2023
While canceling their account, a customer indicates that “customer service” was the main reason they are leaving. On Twitter, a customer tweets to let their followers know how much they love using your service. A customer clicks repeatedly on spot in the screen in quick succession before scrolling down the page and exiting.
SurveySensum
DECEMBER 1, 2021
15 Best NPS Tools to look for in 2022. What is an NPS tool? How to choose the right NPS tool? 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. What is an NPS tool? to help you make the most of your NPS survey. .
Experience Investigators
APRIL 23, 2024
Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. Understanding Customer Experience Management (CEM) Let’s start at the beginning.
SurveySensum
AUGUST 3, 2023
It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns.
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