Crate & Barrel on experience gaps: why they occur and how to close them
Qualtrics
MAY 2, 2019
For Crate & Barrel’s Joan King, VP E-Commerce , she uncovered gaps in her company’s service when she stepped into her customers’ shoes and set out to buy a new sofa. Why do experience gaps open up? And, for the most part, digital experiences joined up nicely with in-store experiences. Celebrate customer wins.
33 
Let's personalize your content